Supplier Success Manager (Clinical Trial Projects)
Imagine if we could accelerate healthcare discovery leading to more effective treatment and cures. Here at iSpecimen, we are working to get researchers the specimens they need from the patients they want to do just that. Headquartered in Lexington, MA, iSpecimen is the marketplace for human biospecimen collections. The privately held company has developed the iSpecimen Marketplace, an online platform connecting healthcare organizations that have access to patients and specimens with the scientists who need them.
iSpecimen is currently looking for a Supplier Success Manager to join our team. Using knowledge of medical research, healthcare provider organizations, and/or compliance, this individual will be responsible for ensuring the ongoing success of our healthcare provider partners. This includes the operational onboarding of supply sites (e.g. compliance audit, capabilities assessment, training) as well as ongoing management of sites (e.g. first line site support, site performance management and reporting). This position will work closely with hospital/laboratory partners so great communications skills is a must.
Responsibilities of Supplier Success Manager (Clinical Trial Projects)
- Onboard and manage iSpecimen healthcare provider supply sites. Responsibilities include:
- Survey supply sites at startup and regularly thereafter to understand their capabilities, including available specimen types, patient types, data available, tests performed, services provided, equipment available, processes, compliance requirements, key contacts, and other pertinent information.
- Train and assist supply sites on iSpecimen Marketplace software.
- Train supply sites on iSpecimen-specific SOPS.
- Provide first line of support for questions about daily operational issues.
- Manage compliance across healthcare provider supply sites. Responsibilities include:
- Update and manage iSpecimen supplier audit process and related forms.
- Create, maintain and manage schedule for all suppliers to facilitate:
- Annual audit
- Annual Site Monitoring visit
- Annual IRB renewal documents or other IRB changes
- Conduct site compliance audits, site monitoring visits, and annual IRB document review
- Work with Site Dev team to obtain, redact, and organize compliance documentation.
- Identify key components of IRB protocols, consent documents, and legal contracts track those items in iSpecimen’s software.
- Work with technology team to identify software and workflow enhancements to streamline site compliance management.
- Monitor and manage the health of suppliers and grow their relationship with iSpecimen. Responsibilities include:
- Create regular reports for both iSpecimen and supply site leadership, on supplier health and success.
- Implement programs or training as needed to improve supplier health and success.
- Design and run Quarterly Business Reviews for top 15 suppliers.
- Grow opportunities for iSpecimen and existing sites, including expanding into different parts of the organization or adding new specimens and/or data access.
Required Qualifications of Supplier Success / Clinical Trials Project Manager
- Minimum 3-5 years clinical trials experience, healthcare / laboratory experience, biorepository or biospecimen experience, research compliance experience, or other relevant experience
- Bachelor’s degree in medical laboratory science or other life sciences field
- Excellent computer skills, including intermediate mastery of Microsoft Excel
- Good organizational skills and a multi-tasker
- Great interpersonal skills. Likes working with people. Positive attitude.
- Self-starter who likes to get things done and has an appetite for continuous learning
- Ability to handle a fast-paced environment, think creatively and come up with new, valuable approaches
- SalesForce experience a plus but not required
- Some travel is required
iSpecimen offers a generous suite of comprehensive benefits. These include, but are not limited to: 10 paid holidays per year; unlimited paid time off (PTO) for vacation, sick, or personal use; health insurance and health savings accounts; 401(K) retirement plan.