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Junior Salesforce Administrator

Position Overview
The Junior Salesforce Administrator will be responsible for helping iSpecimen enhance our Salesforce org by implementing best practices and developing new solutions to unique business problems. This individual will be involved with user management, problem solving, and building processes to drive user adoption and increase productivity. Aside from the expected technical knowledge, this role requires an individual with exceptional communication skills and a desire to learn. This is a rewarding position that will provide the right individual with the opportunity to impact a rapidly growing company by working with stakeholders across the organization to improve processes and make more informed decisions.

Company Overview
Headquartered in Lexington, MA, iSpecimen is a public company (Nasdaq: ISPC) that has developed and operates the iSpecimen Marketplace, an online platform connecting healthcare organizations that have access to patients, specimens, and data with the researchers who need them.

Responsibilities

Contribute to the maintenance, configuration, and ongoing development of iSpecimen’s Salesforce.com org by:

  • Helping to manage, prioritize, and escalate internal support requests
  • Resolving issues and supporting new or enhanced functionality requests brought by end-users
  • Assisting with security and data integrity initiatives
  • Performing User Acceptance Testing for both new and ongoing development projects
  • Executing operational functions such as the provisioning of new users
  • Providing users information on best practices to increase productivity and drive user adoption
  • Participating in change management efforts to improve our Salesforce implementation
  • Contributing to keeping our Salesforce instance aligned with best practices
  • Supporting adjacent products and services to our Salesforce solution as assigned (e.g. Zoominfo, Spanning Backup, Cirrus Insights)

 

Qualifications of Junior Salesforce Administrator

  • Salesforce Administrator Certification (required)
  • 1+ year experience as a Salesforce Administrator
  • Bachelor’s Degree or equivalent related experience in business or technology
  • Proficiency in administration of core Salesforce functions and Lightning UI, e.g. user management, roles and permissions, custom objects and fields, page layouts, custom fields, approval processes, Flow Builder, etc.
  • Experience with and knowledge of Sales Cloud (B2B Commerce, Marketo, and Intacct a plus)
  •  Ability to work with stakeholders to understand business needs, document requirements, and design logical, scalable solutions
  • Strong desire to learn and implement Salesforce best practices
  • Excellent organizational skills, time and project management

 

Benefits
iSpecimen offers a generous suite of comprehensive benefits including ten paid holidays per year, unlimited paid time off (PTO) for vacation, sick, or personal use, health, dental, and vision insurance, health savings account, flexible spending account, and a 401(K) retirement plan.

iSpecimen is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, pregnancy, disability, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, gender identity, or any other characteristic protected by applicable federal, state or local laws.

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